(Applicable to all Clients of M/s Mauztrip Globus Pvt. Ltd.)
1. General Conditions
1.1. All cancellations must be communicated in writing (via official email or signed letter) to M/s Mauztrip Globus Pvt. Ltd. (“the Company”). Verbal/telephonic requests shall not be considered valid unless confirmed in writing.
1.2. Refunds, if any, shall be strictly subject to the policies of third-party suppliers (airlines, hotels, consulates, embassies, insurance companies, transport operators, etc.), and the Company’s decision shall be final and binding.
1.3. The Company acts as a facilitator/agent and does not guarantee refunds from third-party suppliers. Refunds are dependent on amounts actually received back from such suppliers.
2. Cancellation by Client
2.1. In case of cancellation by the Client, the following general conditions shall apply (unless otherwise specified in the booking confirmation):
- Before 60 days of departure – Cancellation charge of 20% of package/tour cost (minimum).
- Between 30–59 days of departure – Cancellation charge of 50% of package/tour cost.
- Between 15–29 days of departure – Cancellation charge of 75% of package/tour cost.
- Within 14 days of departure / No-show – 100% cancellation charge, no refund.
2.2. Certain bookings such as air tickets, visas, cruises, insurance, and special promotional fares/packages are completely non-refundable, regardless of the date of cancellation.
2.3. Any additional cancellation charges imposed by third-party suppliers (over and above the above schedule) shall be fully borne by the Client.
3. Cancellation by the Company
3.1. The Company reserves the right to cancel any booking due to operational reasons, force majeure events, non-payment, fraudulent documentation, or supplier defaults.
3.2. In such cases, the Company will:
- Offer an alternative package/service of similar value where possible; or
- Process a refund of the actual recoverable amount from suppliers, after deducting administrative charges and irrecoverable expenses.
3.3. The Company shall not be liable for any indirect, incidental, or consequential losses, including but not limited to emotional distress, loss of enjoyment, missed opportunities, or business losses.
4. Refund Policy
4.1. Refunds, if applicable, will be processed only after amounts are received from third-party suppliers. The Company shall not be obligated to provide refunds from its own funds.
4.2. Refunds shall be issued to the original mode of payment only.
4.3. The processing timeline for refunds may range from 30 to 90 working days, depending on supplier settlement cycles, banking formalities, and international remittance procedures.
4.4. Refunds will always be subject to:
- Deduction of cancellation charges,
- Deduction of irrecoverable costs (visas, consular fees, insurance, service fees, taxes, etc.),
- Deduction of Company’s service/administration charges.
4.5. No refund shall be provided in the following cases:
- Client provides false, incorrect, or inconsistent travel documents.
- Client overstays or violates immigration laws.
- No-shows or late arrivals.
- Failure to avail services voluntarily.
- Cancellation due to personal, medical, financial, or other unforeseen reasons not covered by suppliers.