M/s Mauztrip Globus Pvt. Limited (“Company”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, or services.
By accessing our website or using our services, you agree to the terms of this Privacy Policy.
1. Applicability
This Privacy Policy is governed by:
- The Information Technology Act, 2000,
- The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and
- The Digital Personal Data Protection Act, 2023 (DPDP Act, 2023).
It applies to all website visitors, clients, and service users in India and abroad.
2. Information We Collect
We may collect the following categories of data:
2.1 Personal Information
- Name, date of birth, gender, nationality.
- Contact details (email address, phone number, address).
- Passport, visa details, and government-issued identification.
- Travel preferences and booking history.
2.2 Sensitive Personal Data (SPDI)
- Payment/financial information (bank account, card/UPI details).
- Health information (where necessary for travel, insurance, or medical clearance).
- Biometric data (if required for visa/immigration).
2.3 Technical & Usage Data
- IP address, browser type, device identifiers.
- Cookies, geolocation, and website usage patterns.
3. Purpose of Use
We process your information for:
- Booking flights, hotels, visas, transport, and insurance.
- Processing payments and issuing invoices.
- Communicating confirmations, updates, or changes.
- Complying with legal/regulatory requirements.
- Fraud prevention, cybersecurity, and dispute resolution.
- Improving our website, services, and user experience.
4. Consent
By providing your information, you consent to its use as described here.
For sensitive personal data, we will seek your explicit consent as required under Indian law.
You may withdraw consent by writing to us at services@mauztrip.com, subject to legal and contractual requirements.
5. Data Sharing & Disclosure
We may share your information with:
- Airlines, hotels, transport providers, insurance companies, consulates, and visa offices (for fulfilling bookings).
- Payment gateways, banks, and fraud detection agencies.
- Government authorities or law enforcement when required by law.
- Employees, affiliates, and trusted service providers under confidentiality agreements.
We do not sell, rent, or trade your personal data to third parties for marketing purposes.
6. Data Storage & Security
- We follow reasonable security practices including encryption, firewalls, and restricted access, in line with ISO/IEC 27001 standards.
- Data is stored on secure servers in India and/or trusted jurisdictions.
7. Data Retention
- We retain personal data only as long as necessary for fulfilling bookings, legal compliance, or legitimate business purposes.
- After expiry of retention period, data is securely deleted or anonymized.
9. Cookies & Tracking
- Our website uses cookies and tracking tools to personalize your experience and improve performance.
- You may disable cookies in browser settings, though some features may not function properly.
10. Fraud Prevention & Legal Protection
- Any false, fraudulent, or malicious complaint filed against the Company (including cyber complaints or chargebacks) shall make the complainant personally liable for damages, legal costs, and business losses.
- The Company reserves the right to disclose user information to authorities in case of fraudulent claims, unlawful acts, or attempts to defame the Company.
- Misuse of our website or services may attract civil and criminal liability under Indian law.
- 12. Jurisdiction
- This Privacy Policy shall be governed by the laws of India.
All disputes shall be subject to the exclusive jurisdiction of courts in New Delhi, India.
- 13. Updates to Policy
We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised “Effective Date”. Continued use of our website or services constitutes acceptance of the updated policy.